Questions about node access, client setup, or billing? Reach out below.
Whether you're comparing plans, stuck on a client import, or need a hand picking the right node group, the support team reads YAML and knows the difference between Clash and sing-box configs. Use the form or one of the channels below.
support@wgetcloudvpnofficial.com
Monday – Sunday, 9 AM – 11 PM (GMT+8)
Most tickets get resolved faster when the first message already answers the questions support would otherwise have to ask back. If something isn't working, mention which client you're using (Clash Verge, Mihomo Party, v2rayNG, Shadowrocket, sing-box, or another) and its version, roughly when the issue started, and whether it affects every node or just one. For billing questions, your subscription's plan tier is usually enough context to start — you don't need to paste any payment details into the contact form.
If you're brand new and just weighing whether a subscription-based proxy service fits your setup, the FAQ and Features pages cover most of what a first email would otherwise ask, and the fastest path to trying it yourself is still the Get Started button rather than waiting on a reply.
Double-check for stray whitespace when copying the link, and confirm your client is on a version that supports the current subscription format. Most current Clash Verge, Mihomo Party, and sing-box releases do.
Occasionally, yes — a single node can pick up transient congestion. Switch to a nearby node in the same group or let auto-select route around it while the cluster's load-balancing catches up.
You don't need to — the same subscription link reflects your new plan's node access automatically on the next refresh.
Reach out with the client name — if it can import a Clash-format or standard subscription URL, it will very likely work even if it's not explicitly documented yet.
Most messages get a first response within one business day; setup and import questions are usually the fastest to resolve since they rarely need back-and-forth.
Support is handled over email and the contact form so responses can include exact config snippets and links, which is harder to relay accurately over a phone call.